This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Reports To: Head of IT
Job Purpose:
As a key member of the ICT team, the role will provide support and administration to key business systems within the Window Systems Division.
Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels and work closely with the Supply Chain, Manufacturing, Sales, Distribution and Finance teams to support daily operations.
Participate in various ICT projects to contribute to the delivery of the strategic roadmap and continuous improvement.
Maintain an awareness of cyber-security and ensure procedures and policy are followed to minimise risk to the organization.
Promote and develop use of the ICT Systems in a secure manner to generate efficiency improvements.
An ongoing development programme for the graduate will involve placements within each WSD ICT function, followed by role specific training.
WSD ICT function placements will include:
ICT Security & Infrastructure
Desktop Support
Business Intelligence Reporting
Systems Development
Operations Support
Role specific training will include:
Administering a SQL Database Infrastructure
Querying a SQL Database using T-SQL (depending upon existing experience)
Microsoft Business Central
Deploy and configure Microsoft Dynamics 365 Business Central
Business process specific training
Software development (inhouse training provided)
The mid-term purpose of this role is to provide a succession pathway to the Business Systems support and development role.
Key Accountabilities:
General
Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.
Technical
System Administration and Solution Development for the following systems:
ERP Business System & Warehouse Management System
Time & Attendance System
Payroll System
Group VAT Reporting
SQL Database Infrastructure
Liaison with any third-party contractors/consultancies for any infrastructure related tasks.
Service Delivery
Support of the ICT Helpdesk function, to include:
Ensuring that user requests are resolved to agreed service levels.
Provide root cause analysis of Helpdesk requests and identify opportunities to reduce the volume of Helpdesk requests.
Ensure that you operate within a safe, healthy, and environmentally aware manner always.
Ensure potential information security risks are identified and dealt with as a priority.
HW/SW support for general Helpdesk calls.
Any additional tasks/projects, as requested by the ICT Team Managers or Head of ICT.
Some cross functional responsibility (and team working) with local site managers and their teams.
Key Experiences and Skills Required:
Computer Science, Information Technology or Software Engineering BSc
MS Office 365
Office Apps
Outlook/Exchange
Teams
SharePoint
OneDrive
Cyber security awareness
Project Management
User training
Creating technical documentation
Full Driving License
Performance Measures
Delivery of projects to support the strategy of the organisation in a timely fashion.
Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels.
Positive feedback from management and peers on job performance and teamwork.
Ensuring Helpdesk requests are resolved to service level agreements.
Personal Attributes:
Action orientated – Able to deal with problems in appropriate time frames
Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role
People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders
The Company
Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector.
We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector.
The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
We take pride in our people
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.
The Benefits
Telus Health
Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.
Holidays
Your holiday entitlement will be detailed in your contract of employment.
Cycle to Work
Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.
Eyecare vouchers
If applicable, you can receive a voucher for the eye test and glasses.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Epwin Group PLC​Privacy Statement
The following explains how we Epwin Group PLC (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Epwin Group PLC is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions • documentation relating to your right to work in the UK
Driving licence.
Any other information you wish to provide in support of your application
During onboarding if successful, personal details will be collected to create a personal employee record.
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
• Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be used to create an employee record for Personnel if successful candidate
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will use some of your persona; data supplied if you are a successful candidate to create IT access to various employee systems if required by the terms of your employment.
We will store your application data for 6 months after the vacancy has closed. After this period, it will be data purged, and any personal data will be anonymised.
If you are a successful candidate your personal details supplied will be transferred to the Groups HR system database and removed for the onboarding portal.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Sharing your data
Your data will be shared with colleagues within the Company where it is necessary for them to undertake their duties regarding to recruitment. This includes, for example, the HR department, those in the department where the vacancy is who responsible for screening your application and interviewing you, the IT department where you require access to our systems to undertake any assessments requiring IT equipment.
In some cases, we will collect data about you from third parties, such as employment agencies.
Your data will be shared with third parties if you are successful in your job application. In these circumstances, we will share your data if required by the terms of your employment.
We have put the following measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws:
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent, we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaint’s procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Epwin Group can exercise the right to update this policy as and when required.
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